Legal
Refund & Virtual Items Policy
Everything sold in the Nox shop is digital and delivered to your game account right away. Please read this before you buy: at checkout you confirm that you have.
1. What you are buying
Shop purchases (CP packages, Legendary items and other items) are virtual items: a licence to use them inside the game, as described in our Terms of Service. They have no cash value and can't be exchanged for money.
2. Immediate delivery
- PayPal: delivery starts as soon as PayPal confirms the payment.
- InstaPay and Vodafone Cash: delivery starts as soon as our team confirms your transfer, usually within a few hours.
- CPs arrive as a CP card on your account (claim it from the card NPC in game). Items are mailed to the character you chose at checkout.
By completing a purchase you ask us to deliver it immediately, and you acknowledge that once it is delivered you lose any right to cancel or withdraw from the purchase.
3. When we refund
Because delivery is immediate, delivered purchases are final and not refundable. We will refund or fix your order when:
- you were charged but the purchase was never delivered and we can't deliver it;
- you were charged twice for the same order;
- we cancel an order or can't confirm your transfer, in which case the payment is returned or the order is not charged.
Refunds go back to the original payment method, in the amount paid. Ask within 14 days of the payment.
Nox Coins
- A coin purchase that can't be delivered (for example, the account has no character yet) is refunded to your Nox Coins balance, not to your card or wallet.
- Coins spent in the store are final, like any delivered purchase.
- A coin top-up can be refunded to the original payment method within 14 days of the payment only if none of its coins have been spent.
4. When we don't refund
- The item was delivered to the account or character you chose.
- You changed your mind, or no longer play.
- The item was used, traded, sold, destroyed or lost in game.
- The account was suspended or banned for breaking the rules.
- Game content was changed or rebalanced after the purchase.
5. Wrong delivery or problems
If something didn't arrive, arrived on the wrong character because of our error, or looks wrong, contact [email protected] with your order number (shown as #number on your account page). We check every order against its delivery record.
6. Chargebacks and disputes
Please contact us before opening a PayPal dispute or a chargeback. For purchases that were delivered, a dispute breaches our Terms: we will share the order record, your acceptance of these policies (with its date and IP address) and the delivery record with the payment provider, the account may be suspended while it is reviewed, and items from the disputed payment may be removed.
7. Fraud
Paying with someone else's account or card without permission, or submitting fake transfer receipts, is fraud. We will cancel the order, remove the items and ban the accounts involved.
